Terms of Service

• "Member" means any individual who has enrolled in a loyalty program through Maiz.
• "Merchant" means the participating business (e.g., a café or restaurant) whose loyalty program you have joined.
• "Pass" means a digital loyalty card delivered via Apple Wallet or similar digital wallet.
• "Points" means the rewards currency credited to your account under a Merchant's loyalty program.
• "Voice Service" means any AI-powered telephone ordering or personalization feature made available by a Merchant through the Service.

Your loyalty account and Pass are issued by the Merchant and administered by Maiz on the Merchant's behalf. Points are earned and redeemed solely in accordance with the Merchant's program rules, which the Merchant may modify at any time with reasonable notice.

Points have no cash value, are non-transferable, and may not be combined across separate Merchant programs. Points expire after 12 months of account inactivity unless the applicable Merchant's program specifies otherwise.

We reserve the right to suspend or terminate your loyalty account if we detect fraud, abuse, or violation of these Terms. Suspected fraud may be reported to law enforcement.

By enrolling in a Merchant's loyalty program through Maiz, you expressly consent to receive recurring automated SMS text messages from the Merchant at the phone number you provide, including messages about your loyalty account, points balance, rewards, promotions, and program updates. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

To opt out, reply STOP to any message. You will receive a single confirmation and no further messages, except as required by law. Opting out of SMS does not delete your loyalty account. For help, reply HELP to any message or contact dev@aulki.com.

Supported carriers include AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.

Gift cards issued through Maiz are redeemable only at the issuing Merchant. Gift card balances do not expire and are not subject to dormancy or service fees unless required by applicable law. Lost or stolen gift cards cannot be replaced without proof of purchase.

Gift card balances are not redeemable for cash except where required by law (e.g., California Civil Code § 1749.5). Gift cards are not reloadable. We are not responsible for gift cards that are used without your authorization.

Merchants may offer AI-powered telephone ordering ("Voice Service") through the Maiz platform. If you are a Member and call a Merchant to place an order, we may use your loyalty membership to recognize you and personalize your experience. Your phone number is used only for membership lookup at the start of a call and is not retained after that lookup is complete.

We may associate ordering preferences and vocabulary patterns (e.g., shorthand terms you use for menu items, your typical order) with your loyalty account to reduce friction on future calls. This data is used solely to improve your ordering experience at that Merchant. It is never sold, shared with advertising networks, or used to build advertising profiles.

Voice calls may be processed or transcribed by AI systems to fulfill your order. Call interactions are not stored beyond what is necessary to complete your order and update your loyalty preferences, unless you are notified otherwise at the time of the call. You may request deletion of voice personalization data at any time. See our Privacy Policy for details.

The Voice Service is provided as a convenience. AI outputs — including order confirmations — are not guaranteed to be error-free. You should verify your order before finalizing. We are not liable for order errors resulting from unclear, ambiguous, or misheard instructions.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorized access to any portion of the Service or its infrastructure
• Engage in fraudulent activity, including earning Points through fraudulent transactions
• Reverse-engineer, decompile, or disassemble any portion of the Service
• Use automated tools, bots, or scripts to interact with the Service
• Sell, transfer, or assign your loyalty account, Points, or Pass to any other person
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

Informal Resolution. Before initiating any formal dispute, you agree to contact us at dev@aulki.com and give us 30 days to attempt to resolve the dispute informally.

Binding Arbitration. If we cannot resolve the dispute informally, you and we agree to resolve any claim, dispute, or controversy — except claims for injunctive or other equitable relief — through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. Arbitration will take place in Lake County, Indiana, or by telephone or video at your election. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. All claims must be brought in an individual capacity. This waiver is a material inducement for both parties to enter into this agreement.

Small Claims. Either party may bring an individual claim in small claims court in Lake County, Indiana if the claim qualifies.